/ Resources / Knowledge Base

What are you looking for?

Get help straight from our team...

No matches found
Searching...

Accounting

12 articles

External link
File icon What are the minimum hardware requirements before signing up for Sapaad?
File icon How to integrate Sapaad with Tally?
File icon How do I integrate Sapaad with Xero?
File icon How can I schedule the sync time of data from Sapaad to Quickbooks?
View all

Company & Location Setup

19 articles

External link
File icon How to update my restaurant telephone number in Sapaad?
File icon How can I set up invoice number formats that are unique to my locations?
File icon How to reset invoice numbers everyday?
File icon Can I manage two separate brands on one Sapaad account?*
File icon How to import sales from my previous POS to Sapaad POS?
View all

CRM

27 articles

External link
File icon How to delete a customer note in CRM?
File icon How to customize the address labels on Sapaad CRM?
File icon How do I change the default mode of payment for a CRM order?
View all

Dashboard & Reports

77 articles

External link
File icon How to view an hourly breakdown of my dine-in orders?
File icon How can I extract a total list of items required for future dates?
File icon How to identify the COGS of my non-consumables?
File icon How to view a list of received purchase orders by supplier?
View all

Deliverect Connect

11 articles

External link
File icon How do you integrate Deliverect into Sapaad?
File icon How do I add my new Deliverect location to Sapaad?
File icon Can I enable “Auto Accept” for my Deliverect orders?
File icon How can I cancel a Deliverect order on Sapaad?
File icon If I cancel an order from Sapaad, will it reflect on my Deliverect dashboard?
View all

Deliveroo Connect

54 articles

External link
File icon How do I set up my Deliveroo Store?
File icon How do I disable Deliveroo Connect for a specific location?
File icon How do I close a Deliveroo store?
View all

Delivery Assistant

6 articles

External link
File icon What is the link for the Driver Phones?
File icon How to save the driver's password in the phone?
File icon Can I settle an order in Delivery Assistant by credit card?
File icon What is Delivery Assistant?
File icon Can my drivers mark orders as delivered directly from their mobile phones?
View all

Delivery Integrations

11 articles

External link
File icon What is the price of Sapaad Connect?
File icon How do I add Sapaad Connect to my subscription?
File icon Why can't I add Sapaad Connect to my subscription?
View all

Delivery Manager

40 articles

External link
File icon How to enable my staff to change a delivery order from its default location to another location?
File icon Under Delivery Manager, when do delivered orders reset?
File icon Where can I view all my Future Orders?
File icon Where can I view all my Take Away Orders?
View all

Dine-In

36 articles

External link
File icon How to merge tables in Sapaad?
File icon How to enable the Supervisor Password to cancel an order or modify an item in Dine-In orders?
File icon What do table legend colors indicate?
File icon How to access PDA (Personal Digital Assistant)?
View all

Discounts & Surcharges

21 articles

External link
File icon How to apply a discount to an item?
File icon How can I enter the name and mobile number of customers on bills that have been discounted?
File icon How to apply tax on my surcharges?
File icon How to apply a discount on a split bill?
File icon How many order discounts can I apply to a bill?
File icon How to set up a Happy Hour discount in Sapaad?
View all

Foodpanda Connect

49 articles

External link
File icon How do I see a report of past Foodpanda orders?
File icon How do I configure discounts for my Foodpanda store?
File icon How do I change the opening hours of my Foodpanda store?
File icon I want my staff to be able to disable items in Foodpanda depending on availability. How do I give access to the Foodpanda menu?
File icon Where can I see my Foodpanda orders?
View all

Getting Started

8 articles

External link
File icon How to update my restaurant name in Sapaad?
File icon How to add my restaurant logo in Sapaad?
File icon What is the recommended format when uploading my restaurant logo?
File icon How to update my restaurant telephone number in Sapaad?
File icon How to change my End of Business Day in Sapaad?
View all

Global Settings

3 articles

External link
File icon How can I sort the sequence of menu items and menu categories?
File icon How can I disable Menu Item Manual Sequencing?
File icon How do I enable cash rounding in Sapaad?

GrabFood Connect

66 articles

External link
File icon How can I have different menu prices for Dine-in and GrabFood?
File icon What is the character limit for a GrabFood modifier group?
File icon How many modifier groups can I have in a GrabFood menu item?
File icon What is the character limit for a GrabFood item description?
File icon What is the character limit for a GrabFood menu item?
File icon What is the character limit for a GrabFood menu category?
View all

Hardware

12 articles

External link
File icon Which devices does Sapaad work on?
File icon Do I need proprietary hardware?
File icon What are the hardware requirements for the Dispatch Screen?
File icon What are the hardware requirements for the Token Screen?
View all

Inventory & Recipe

63 articles

External link
File icon How to enter stock purchases made in cash in Sapaad?
File icon Who can delete a Purchase Order?
File icon How does the Sapaad inventory work?
File icon Why am I unable to open a new stock take?
File icon Why do I not have the option to auto reconcile an ingredient in the completed stock take?
File icon How to make changes requested by customers to menu items and ensure that inventory correctly tracks it?
View all

Inventory Setup

49 articles

External link
File icon How to export your menu?
File icon How to print a recipe?
File icon How to duplicate a recipe?
File icon What is Track Consumption?
View all

Loyalty

30 articles

External link
File icon What is Resend Code button?
File icon What is the pricing of Sapaad Loyalty?
File icon How can I set a maximum redemption value for Loyalty Points in one transaction?
File icon How can I print a customer's Loyalty Points in their bill?
View all

Menu Setup

48 articles

External link
File icon How to view untagged menu items?
File icon How to make an item available at a particular location?
File icon How to add barcodes to menu items in Sapaad?
File icon What is the recommended size for uploading my menu item images?
View all

Miscellaneous

15 articles

External link
File icon Can I use an Android tablet as a POS system?
File icon What is the minimum internet speed needed for Sapaad?
File icon Can I use 3G Internet?
File icon What is the minimum screen size recommended for a PDA (Personal Digital Assistant)?*
View all

Modifiers

31 articles

External link
File icon How to add a Modifier Group?
File icon Can I delete the entire set of Modifiers from my Sapaad account at one go?
File icon How can I give access to my staff to manage the Modifier List?
File icon If I delete a Modifier, will the sales data get affected?
View all

My Account

7 articles

External link
File icon How can I access Sapaad when I get a "Site cannot be reached" error message on the screen?
File icon Why am I seeing the error message "You do not have access to this page" while logging in to Sapaad?
File icon I own a seasonal restaurant business. Can I cancel my subscription but still keep my data?
File icon How do I view the details of my monthly Sapaad subscription?
File icon What are the different methods to log in to Sapaad?
File icon How to downgrade my base subscription plan?
View all

My Menu

1 articles

External link
File icon How do I integrate My Menu with Sapaad?

Online Ordering

19 articles

External link
File icon I updated my surcharges but the changes are not reflecting on my online ordering page.
File icon How can customers place online orders outside store hours?
File icon How do I enable Cloudflare for my Sapaad.Online and Sapaad Direct store?
File icon The customer placed an order on our website but wants to pick it up at the restaurant.
View all

Otter

1 articles

External link
File icon How to integrate Otter to Sapaad?

Payments

11 articles

External link
File icon How to settle the bill using both cash and card?
File icon How to add a new Payment Type?
File icon How to accept gift cards from customers?
File icon How to delete a Payment Type?
File icon How to rearrange my payment types in the order of my preference?
View all

Pricing

27 articles

External link
File icon How to pay for an annual subscription?
File icon Does Sapaad offer any special pricing and promotions?
File icon What type of payments do you accept?
File icon What currency are the prices in?
View all

Printing

31 articles

External link
File icon How to customize header labels in my invoice?
File icon How to configure Item-wise Print Routing?
File icon How to enable auto-printing from Google Chrome?
File icon How to change the page setup of Mozilla Firefox?
View all

Quiqup Connect

10 articles

External link
File icon What do I need to do to before activating Quiqup Connect?
File icon How do I enable Quiqup in my Sapaad account?
File icon After enabling Quiqup Connect, can I still use my Quiqup dashboard?
View all

Referrals

11 articles

External link
File icon How to add Referrals to a CRM order?
File icon How to add a Referral?
File icon How to delete a Referral?
View all

Sapaad Android App

19 articles

External link
File icon How to connect a printer to the Android app?
File icon Is the Android app integrated with Sapaad's Token Screen?
File icon Is the Android app integrated with Sapaad's LIVE Business Dashboard?
File icon Is the Android app integrated with Sapaad Loyalty?
View all

Sapaad Biometrics

23 articles

External link
File icon How to uninstall Sapaad Biometrics?
File icon What is the pricing of Sapaad Biometrics?
File icon Can I integrate a different biometric device with Sapaad?
File icon Can a user have more than one type of login to Sapaad?
View all

Sapaad Customer Display Screen

12 articles

External link
File icon What are the recommended specs for Ads and Timeout Image in Sapaad's Customer Display Screen?
File icon What is Sapaad CDS?
File icon How much does Sapaad CDS cost?
File icon How do I activate Sapaad CDS?
File icon What OS does Sapaad CDS operate on?
View all

Sapaad Dash

1 articles

External link
File icon How can I view my rider's location?

Sapaad Direct

54 articles

External link
File icon How can I add a General Announcement in my Sapaad Direct store?
File icon What are the supported payment gateways in Sapaad Direct?
File icon What are the steps to generate a QR Code for the menu?
View all

Sapaad Direct Lite

8 articles

External link
File icon Can I add marketing images on Sapaad Direct Lite?
File icon How do I set up Sapaad Direct Lite
File icon Can I enable payments on Sapaad Direct Lite?
File icon Can I have my own domain on Sapaad Direct Lite?
View all

Sapaad iOS App

19 articles

External link
File icon How to cancel an order on Sapaad's iOS app?
File icon How to set up label printing in Sapaad iOS?
File icon Which languages is the iOS app available in?
File icon What are the minimum specifications required to use Sapaad's iOS app?
File icon What order types work on Sapaad's iOS app?
View all

Sapaad KDS

87 articles

External link
File icon I accidentally bumped off a ticket. How to retrieve it?
File icon How to view past Kitchen Aid insights?
File icon How to access the Kitchen Aid?
View all

Sapaad Kiosk

1 articles

External link
File icon What are the recommended specs for Ads and Timeout Image in Sapaad's Kiosk?

Sapaad Vantage

1 articles

External link
File icon Viewing the Menu Engineering Report in Sapaad Vantage

Sapaad Waiter

1 articles

External link
File icon How to restrict waiters to printing bills only in Sapaad Waiter?

Sapaad.Online

84 articles

External link
File icon How to verify your custom domain
File icon How to set up PayTabs payment gateway?
File icon How do I modify an online order?
File icon How to translate menu items to Arabic for Sapaad.Online store?
View all

Service Screens

15 articles

External link
File icon How to disable the Dispatch Screen?
File icon How to show my Delivery orders on the Dispatch Screen?
File icon How to enable the Dispatch Screen?
View all

Staff Management

28 articles

External link
File icon How to implement swipe cards for my users to log in instead of username and password?
File icon How do I assign staff to multiple locations?
File icon How to view a staff's log in history?
File icon How to delete an admin user?
File icon How to use a swipe card to cancel an order?
View all

Subscription

47 articles

External link
File icon Upon request, would Sapaad integrate with a third party providing me services for the purposes of exporting my data to such third-party application?
File icon Does Sapaad use third party services?
File icon Are the terms of third-party services covered by Sapaad?
File icon Can I transfer my Sapaad account to a new owner of my business?
File icon What if I fail to notify Sapaad about the change in ownership of the business?
File icon Can I change the credit card details of my Sapaad account?
View all

Tax

20 articles

External link
File icon Can I have more than one default tax?
File icon How to update your invoice to be ZATCA Compliant?
File icon How to Configure Multiple Tax Rates to an Item in Sapaad?
View all

Uber Eats Connect

39 articles

External link
File icon How do I see a report of past Uber Eats orders?
File icon How will I get notified whenever I get an order from Uber Eats?
File icon I am unable to hear a sound notification when an Uber Eats order has been received.
File icon Where can I view the Uber Eats order ID?
File icon How can I know if an Uber Eats customer has paid online or will pay by cash?
File icon How do I void an Uber Eats order?
View all

UrbanPiper

1 articles

External link
File icon How to integrate UrbanPiper to Sapaad?

Walk-In

17 articles

External link
File icon How to place a Walk-In order?
File icon How to Enable Service Type Selection as Eat-In or Take-Out for Every Walk-In Order
File icon How does Sapaad offline mode work?
File icon We’ve cancelled an order that our customer has paid for. How do we refund the customer?
View all

Why Sapaad?

7 articles

External link
File icon How do I sign up for a trial account?
File icon What are the benefits of a Cloud POS?
File icon What does Sapaad have to offer?
File icon How can I see Sapaad POS in action?
File icon When can I contact support?
View all

Zomato Connect

67 articles

External link
File icon If I disable a Zomato store, do I need to redo the menu availability setup?
File icon Why are my menu items not appearing in Zomato?
File icon I have added a modifier to my Sapaad menu but it is not syncing to Zomato.
File icon How do I modify or void a Zomato order?
File icon How do I modify or void a Zomato order that has already been delivered?
File icon Where can I view the OTP that needs to be provided to the Zomato driver?
View all
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.